Privacy Policy
Be Relevant Privacy Policy
Effective Date: Dec 12, 2024
Introduction
Be Relevant, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, software, and services (collectively, the "Services"). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We collect information that you provide directly to us and information that is automatically collected when you interact with our Services.
1.1 Information You Provide:
• Account Information: When you register for an account, we collect your name, email address, phone number (including for SMS services), company information, and payment details.
• Customer Support: When you contact us for support, we may collect information related to your inquiry.
• SMS Program: If you opt into our SMS program, we collect your mobile number and consent records.
1.2 Information We Automatically Collect:
• Usage Information: Details about your use of the Services, including log files, device information, IP address, browser type, operating system, and activity on our platform.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect data about your browsing activities.
• SMS Interactions: Data from your responses to SMS messages (e.g., "STOP," "HELP").
2. How We Use Your Information
We use the information we collect for the following purposes:
• To provide, maintain, and improve our Services.
• To process payments and manage billing.
• To communicate with you, including sending updates, security alerts, support messages, and SMS notifications (e.g., appointment reminders, transactional updates, or promotional messages if opted in).
• To personalize your experience and deliver content or features tailored to your interests.
• To ensure compliance with legal obligations and enforce our terms.
3. Sharing Your Information
We do not sell your personal information. However, we may share your data in the following circumstances:
• Service Providers: With trusted third-party vendors who perform services on our behalf, such as payment processing, hosting, SMS delivery, and customer support, bound by confidentiality agreements.
• Compliance and Legal Requirements: If required by law, subpoena, or other legal process, or if necessary to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, sale, or other transfer of assets, your information may be transferred as part of the transaction, with notice to you where feasible.
• SMS Data: SMS opt-in data and consent records are shared only with aggregators or providers necessary to deliver SMS services and not with third parties or affiliates for marketing purposes without your explicit consent.
4. SMS Program Data Protection
If you opt into our SMS program:
• We collect your mobile number and consent to send recurring text messages for purposes like appointment reminders, customer support, transactional notifications, and promotional messages (if opted in).
• Message frequency varies based on your subscription and usage.
• You may opt out anytime by texting "STOP" to our shortcode; we’ll confirm your opt-out and cease messages unless you re-opt in with "START."
• SMS data is used solely to deliver requested services and is protected in compliance with telecommunications laws (e.g., TCPA).
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data:
• Access and Correction: You can access and update your information through your account settings or by contacting us.
• Data Deletion: You can request that we delete your personal information, subject to any legal obligations.
• Marketing Preferences: You can opt out of receiving promotional communications (including SMS) by following unsubscribe instructions in our emails or texting "STOP" for SMS.
• Cookies: Adjust browser settings to manage cookies, though this may affect Service functionality.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Post-termination, client data is retained for 30 days for export, then permanently deleted.
7. Data Security
We implement technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
9. Children's Privacy
Our Services are not directed to children under 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.
10. International Data Transfers
If you access our Services from outside the United States, please note that your information will be transferred to and processed in the United States. By using our Services, you consent to the transfer of your data.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and indicating the effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Be Relevant, LLC
This Privacy Policy governs your use of the Services offered by Be Relevant, LLC. By using our Services, you agree to the terms of this policy.
